1. How long before you get your purchase?

  • Most orders are delivered within 4-7 business days. Monday to Friday are considered business days except for public holidays.
  • Delays in delivery can occasionally occur around public holidays or at times because of unforeseen circumstances, but we do our best to provide timely deliveries to all our customers.
  • Orders once shipped, cannot be canceled.

2. How do we deliver the orders?

  1. We deliver your orders through our registered courier partners.

3. Is your order eligible for free shipping?

  1. Depending on the distance & nature of the product.
  2. Shipping of Products.

Head over to ‘My Orders’ to keep an eye on your package. You can also use the tracking number on the shipping agency’s website. We’ll drop in a mail with the details shortly after your order is placed.

Order Tracking

Once your order is shipped, the Airway Bill Number (AWB no.) and our courier partner name are sent to you via text message/email. Please visit the courier partner’s website and enter the AWB number we have shared with you in the relevant form to track the current location of your shipment and the expected date of delivery.

Should you have any questions about your order dispatch, you can email us at care@ellementry.com or call us on + 91 9899194902. Our working hours are Monday to Saturday from 9:30 AM to 5:30 PM IST.

Payment

For shipping to India, we accept all major debit & credit cards (including Mastercard, Visa & American Express) and also provide Net Banking options across major banks.

4. What about Cash on Delivery?

We give the option of Cash on Delivery for selected pin codes.

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